As a language consultant, I don’t only look at what people say - my work uncovers how they say it. For example, what metaphors do employees use to talk about the organisation they work for? How do potential customers evaluate your brand? What words and grammar help you hit the right tone in crisis communication? 

Many consultants will tell you what effects to create in your communications (‘adopt a friendly voice’). I assist you in using language to achieve those effects, beyond stock phrases and clichés.